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3-1-1

The Complaint Department

311 operators talk about life on the other end of the line.

If you live in New York City, it’s more than likely you’ve called the oft-dialed 3-1-1 to complain about whatever’s fraying your nerves. On this week's Cityscape, we'll get a first hand look at the 3-1-1 call center in Lower Manhattan and talk with two call service representatives.