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New York City Museum of Complaint

The Complaint Department

311 operators talk about life on the other end of the line.

If you live in New York City, it’s more than likely you’ve called the oft-dialed 3-1-1 to complain about whatever’s fraying your nerves. On this week's Cityscape, we'll get a first hand look at the 3-1-1 call center in Lower Manhattan and talk with two call service representatives.