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Cityscape: Art of the Apology

Cityscape: Art of the Apology
How and when should you say "I'm sorry?"

We've all heard the phrase "time heals all wounds," but sometimes it's better to take responsibility and just say "I'm sorry." 

On this week's Cityscape, we're looking at apologies and their restorative powers.  How and when should we apologize?  And is it ever too late?